Welcome to olinova.shop. To ensure you have a clear understanding of our product delivery process, we have compiled the following shipping policy guidelines.
Due to sustained operating losses in recent years, coupled with rising warehousing and operational costs, we are currently conducting a clearance sale of our existing inventory of TV stands and living room furniture—selling these items at a loss. To expedite the inventory liquidation process, select items are being offered at discounted prices. Even during this clearance period, we remain committed to maintaining our standard shipping and after-sales service procedures to safeguard your shopping experience.
I. Shipping Regions
All products on this website are shipped centrally from our U.S. warehouse; we currently offer delivery services exclusively within the United States.
II. Order Processing Time
All orders will be scheduled for processing on the same day that the order is placed and payment is successfully completed.
Once an order has been confirmed, we will promptly arrange for warehouse packing and logistics delivery.
III. Shipping Duration
Under normal circumstances, the shipping time for products is approximately 2 business days.
Please note that delivery times may experience slight delays in certain remote areas, during public holidays, or in the event of adverse weather conditions; we appreciate your understanding.
IV. Logistics Information
We will select the most suitable logistics service based on the product type, warehouse location, and delivery destination.
Once an order has been dispatched, customers will typically receive corresponding tracking information to monitor the status of their shipment.
V. Delivery Address Requirements
Please carefully verify the recipient’s name, contact phone number, and delivery address when placing your order.
In the event of a failed delivery resulting from an incorrect address, incomplete information, or the absence of a recipient to sign for the package, the buyer shall bear full responsibility for the consequences and any additional costs incurred.
VI. Returns and Refunds
We accept return requests submitted within 30 days of receipt.
Returned items must remain in their original condition and meet our specific return criteria.
Refunds will be issued to the original payment method within approximately 3 business days after the return has been reviewed and approved.
For specific after-sales inquiries or issues, please contact our customer service team for assistance.
VII. Inventory and Clearance Notes
As we are currently in an inventory clearance phase, quantities for certain products are limited and may not be restocked once sold out. In the event of stock shortages, logistics anomalies, or necessary order adjustments, we will contact the customer as soon as possible to resolve the issue.
Thank you for your continued support and understanding of olinova.shop. We remain dedicated to providing stable and reliable delivery services to every one of our valued customers.