Welcome to olinova.shop. To ensure a smooth shopping experience for you, we have established the following Refund and Return Policy; please read it carefully before making a purchase.
Due to continuous operating losses in recent years, coupled with rising warehousing and operational costs, we are currently conducting a liquidation sale—selling off our existing inventory of TV stands and living room furniture at a loss. Selected items are being offered at discounted prices; inventory is limited and available only while supplies last. Even during this liquidation period, we remain committed to diligently processing every customer’s order, return, and refund request.
I. Order Processing and Delivery Times
Order Processing Time: Same-day processing
Shipping Transit Time: Approximately 2 business days
Shipped from our U.S. warehouse; delivery is available within the United States only.
Please note that shipping transit times may experience minor delays due to holidays, weather conditions, or issues with the logistics carrier; we appreciate your understanding.
II. Return Policy
Customers may request a return within 30 days of receiving their merchandise.
Returned items must meet the following conditions:
The item must be in normal, usable condition.
The item must show no signs of obvious human-induced damage.
The item’s components, original packaging, and accessories should be kept as intact as possible.
The item must remain in a condition suitable for resale.
If an item arrives damaged during transit, is incorrect (wrong item shipped), or has quality defects, please contact our Customer Service team immediately for assistance.
III. Refund Information
Once we have received and inspected the returned item(s), we will process your refund as quickly as possible.
Refund Processing Time: Approximately 3 business days
Refunds will be issued to the original payment method used for the purchase.
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.
IV. Non-Refundable Situations
Refunds may not be granted in the following circumstances:
The return request is submitted more than 30 days after receipt of the item.
The item shows signs of human-induced damage.
The item is missing major components or accessories.
The issue with the item was caused by abnormal or improper use.
V. Return Address
Before returning any items, please contact our Customer Service team to confirm your return details. Please ship returned items to the following address: 1550 Hwy 8 West, Eudora, AR 71640.
VI. Contact Information
If you have any questions regarding your order, refunds, or after-sales service, please contact us via the Customer Service email address listed on our website. We will assist you as quickly as possible.
Thank you for your support and understanding of olinova.shop. Even during this inventory liquidation phase, we remain dedicated to providing attentive after-sales service to every single customer.