Welcome to olinova.shop. To help you better understand our website’s shopping process and related services, we have compiled the following list of Frequently Asked Questions.
Due to sustained operating losses over recent years—coupled with constantly rising operational and warehousing costs—we are currently conducting a liquidation sale of our existing inventory of TV cabinets and living room furniture. Consequently, quantities for certain items are limited and may not be restocked once sold out. Even during this liquidation period, we remain committed to ensuring that order processing, logistics and delivery, and after-sales services continue to operate smoothly.
- What products does this website primarily sell?
This website primarily sells living room furniture products, including TV cabinets, storage cabinets, sideboards, and related home furnishings. - Why are the product prices significantly lower than usual?
Due to the company’s prolonged operating losses, we are currently conducting an inventory liquidation sale. As a result, select items are being sold at prices below their standard retail rates. The objective is to alleviate inventory pressure, which allows us to offer substantial discounts. - Are there inventory limits on the products?
Yes. Most liquidation items are available in limited quantities; some products may not be restocked once sold out. Please refer to the inventory status displayed on the order placement page for the most accurate information. - How soon will my order be shipped after placement?
Order Processing Time: Orders are processed on the same day they are placed.
Estimated Delivery Time: Approximately 2 business days.
Please note that minor delays may occur during holidays or due to specific logistical circumstances. - Do you accept returns?
Yes. Customers may request a return within 30 days of receiving their merchandise.
Returned items must remain in their original, normal condition. Refunds may be denied if the items show signs of obvious human-induced damage or are in a condition that renders them unsellable as new. - How long does it take to receive a refund?
Once a refund request has been approved, the funds are typically returned to your original payment account within approximately 3 business days. The exact time it takes for the funds to appear in your account may vary slightly depending on your specific payment provider. - How can I contact Customer Service?
If you have any questions regarding orders, shipping, or after-sales support, you may contact our Customer Service team via the email address or contact details provided on the website. We will respond as quickly as possible to assist you. - Is this website secure?
We strive to implement reasonable measures to protect user information and ensure payment security, and we continuously maintain the proper functioning of the website. - Will the website continue to operate after the liquidation sale ends?
Currently, the website’s primary focus is the liquidation sale of our existing inventory. Future operational plans will be determined based on actual business conditions. - Will there be any differences between the product images and the actual items? Due to variations in display devices, lighting conditions during photography, or production batches, slight differences may occur in the color and details of the product. Please refer to the actual item received.
Thank you for your support and understanding of olinova.shop. We will continue to diligently handle every customer’s order and service request.